Who we are

Our website address is: https://skillspacks.com.

Policies and Procedures

For privacy policy related to apps see here

Privacy Policy – Really Helpful Products Limited
(Last Updated: February 20, 2024)
Really Helpful Products Limited is serious about protecting your online privacy. This Privacy Statement explains our views and practices concerning privacy, and how they may pertain to you as a user of our website.
“You” or “Your” means you as a participant in or as a user of the this website. “We” or “Our” or “Us” means Really Helpful Products Limited. “Our site” means Really Helpful Products Limited.

Cookie Policy

Your privacy and the safety of your data is really important to us, and we’re committed to using the information we collect in a fair and transparent way. We want to help, and we don’t want to be a nuisance.

When you browse our site, we collect some anonymous information using cookies and Google Analytics. This information can’t be linked back to you. We use this information to optimise our site and provide a better experience.
We use remarketing campaigns to remind you of areas of our offer which you have taken an interest in previously. Should you not want to be engaged in this way simply switch off the cookies. You are given the option to do this when you first visit our site.
When you buy from us or sign up to receive news and offers, we ask you to provide some personal information, which you can refuse if you like. We do this to make sure we provide the best service. We also use the information you give us to send you offers, information and the odd gift we think you might be interested in.
You can unsubscribe from anything we send to you and/or ask to be removed from our database completely any time you like.
We only share information with third parties when it’s absolutely necessary or you’ve specifically requested it. One example might be passing your contact details on to one of our partners when you’ve told us you’d like to speak to them about one of their courses.
We comply with all relevant legislation about data capture and best practice, like the Data Protection Acts of 1984 and 1998.

If you’ve got any questions about our privacy policy, please just contact us via the contact form.

The detail

Anonymous information – when you browse our site

What do we collect?

Generally the only data we’ll collect is anonymous, aggregated information about how you use our site. This includes things like pages viewed and pages that caused people to leave. Because this information is aggregated, we can’t match it back to any one person in particular, and we can’t match it to your personal information if you choose to provide it.

How do we collect it?

We collect anonymous website usage data using Google Analytics. Google Analytics uses cookies. Cookies are just little text files that nearly every website uses to gather standard usage information.

Why do we do it and what do we do with it?

We collect this information to create measurable, statistical reports on our website activity. This lets us see which areas of our site people are most interested in, and helps us identify areas for improvement. It’s a vital part of making sure everyone visiting us online gets the best possible experience.

Do you share it?

We only share our website usage information with Google.

Can I opt out?

Yes. The Google Privacy Policy has details on how.

Personal – when you book with us or buy something

What do we collect?

We only collect personal data when you specifically opt-in to it, by buying from us or signing up to our email offers. It’s usually things like your name, email address or areas of interest.

If you buy something with us online and choose to use a credit card, we’ll ask for your card details in order to process the payment. This happens in a secure area of our site that adheres to all ecommerce legislation. We don’t store any of your sensitive credit card information after your purchase.

How do we collect it?

Any time we want to ask for some personal information, we’ll do so through a clearly labelled form.

Why do we do it and what do we do with it?

We collect this information so we can provide you with the services you’ve asked for. For example, if you want to sign up to be informed about our latest offers by email, we’re going to need your email address.

If you’re booking a course with us, we’ll collect information to give you the best possible experience. It can be a little awkward if you turn up to attend your course and we don’t know your name!

We also use your information you provide to send you marketing information we think you might be interested in – like email offers, competitions, surveys and newsletters. Whether we do this by post, email or telephone is up to you and can be changed at any time.

Do you share it?

We don’t share your personal information with other organisations unless you specifically ask us to. For example, if you wanted to book a CIM course with us, we would need to give CIM your information.

We might sometimes contact you on behalf of one of our partners if we think it’s relevant – for example, if the ASTD asked us to send out a survey to our database. But we won’t give your information to them, we’ll just pass on the message if we think it’s relevant.

Can I opt out?

Yes. You can opt out from any of our communications at any time. All of our emails include the option to unsubscribe.

What if something changes?

If our policy changes we’ll update this page. If it’s a big change then we’ll also announce it on our site and/or via email.

Thanks for reading. If you’ve got any questions, please don’t hesitate to get in touch.
All information transmitted, printed or otherwise submitted to Really Helpful Products Limited via this website shall be deemed to be the property of Really Helpful Products Limited and Really Helpful Products Limited shall be free to use such information for any lawful purpose as detailed herein.
This site contains links to other sites and we are not responsible for the privacy practices or the content of such sites.
We reserve the right to release such information to law enforcement or other governmental officials as we, in our sole and absolute discretion, deem necessary to comply with the law.
Section 1: Collected Information
We automatically collect and/or track the following:
1. Web page https headers (home server domain names, IP address, type of client computer, and type of Web browser);
2. information knowingly provided by you through on-line forms, registration forms, surveys, and/or other entries, such as email addresses, personal, financial or demographic information;
3. information, user specific or aggregate, on what pages our visitors access; and
4. E-mail addresses of visitors that communicate with Really Helpful Products Limited via e-mail.
Section 2: Use of Data Collected
We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.
Section 3: Disclosure of Data to Third Parties
If you choose to provide personal information, it will be used for the following purposes:
1. considering you for a Really Helpful Products Limited product;
2. as required by law; and
3. for marketing products and services which we determine, in our sole judgement, that you might find of interest. We reserve the right to share, rent, sell, or otherwise disclose data we collect to third parties. Any third party we share, rent, sell, or otherwise disclose data to will be prescreened by us, determined by us to be reputable, and will use the personal data for marketing products and services which we determine, in our sole judgement, that you might find of interest.
Section 4: Your Opt-Out Rights
You may opt-out of receiving communications from us and/or our partners by not submitting your information. We also allow you to remove your information from our marketing lists. If you remove your information from our marketing lists it will no longer be used by us to send promotional correspondence to you. You can remove your information from our marketing lists by clicking on the “Unsubscribe” link at the bottom of every email we send you.
Section 5: We Do Not Intend to Collect Data from Children
The information and services provided to us or our affiliates, sponsors, and advertisers are not intended to be viewed by children (under 18 years old). No information collected from children is knowingly used for any marketing or promotional purposes whatsoever, either inside or outside Maverick Digital Media Limited. No part of Really Helpful Products Limited’s web site is structured to attract anyone under the age of 18.
Section 6: Our Right to Contact You
We reserve the right to contact you regarding your account status and changes to subscriber agreements, privacy policy, or any other policies or agreements relevant to you.
Section 7: Our Right to Change
We reserve the right to change this policy at any time by notifying you of the existence and location of the new or revised privacy policy or by posting the changes online at our site.
Section 8: Our Contact Information
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us via the online contact form.
Section 9: Anti Spam Policy. Can-Spam Act Compliance
Really Helpful Products Limited is dedicated to ensuring compliance with the ‘Can-Spam Act’, which took effect January 1, 2004. You may receive email from Maverick Digital Media Limited in the following circumstances:
1. Acknowledging your application has been received and requesting additional action
2. Requests for additional information to support your current application
3. Response to your inquiries regarding the status of your transactional requests
4. Thanking you for your valued business
5. Advertisements for our products, services, changes in services, new product availability
6. Advertisements for third party products and services where we have determined that such product or service may be of interest to our customers
To ensure compliance with the Can-Spam Act, Really Helpful Products Limited has implemented the following guidelines for email delivery:
1. All emails sent to you by Really Helpful Products Limited or its brands will clearly identify Really Helpful Products Limited or its brands as the sender.
2. The Subject Line of any email you receive will always accurately describe the subject matter of the email.
3. Any email from Really Helpful Products Limited will include the ability to unsubscribe from future email messages.
4. Unsubscribing will ensure the customer is removed from ALL lists at Really Helpful Products Limited; this excludes customer service emails regarding the processing and status of a current product.
5. All emails sent to you directly by Really Helpful Products Limited include valid postal address information in the footer.
6. All third party marketing partners are required to comply with the Can-Spam Act.
7. Emails sent to you directly by Really Helpful Products Limited will include an email address and physical address where you can send suggestions, complaints or other correspondence.
Section 10: Information for ISPs
Web site: Really Helpful Products Limited
Really Helpful Products Limited understands consumers’ concerns over the use of their personal information. We hope this information will relieve any concerns your company may have regarding our email policies. Really Helpful Products Limited and its affiliated sites use only an “opt-in or opt out” method of obtaining customer information, and it is not our policy or desire to send unsolicited email. We obtain email addresses and personal information from third parties that follow the same set of policies. Really Helpful Products Limited email messages sent always include information about the origin of the emails and instructions on how recipients can unsubscribe from receiving future email messages.
From time to time, Really Helpful Products Limited will enter into an arrangement with a third party website to allow individuals to opt into our marketing program on those third party websites. In each case the third party websites have represented and warranted to us, among other things,
1. that the data was collected voluntarily from individuals on website registrations and co-registrations,
2. that the sellers have a right, under any applicable privacy statements, to transfer the data to us, and
3. that Really Helpful Products Limited has the right to send marketing offers to the individuals.
We hope this information satisfies any questions or concerns you may have regarding the email practices of Really Helpful Products Limited.

App Privacy Policy

Last updated: November 12, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to ParentPlus, the software program provided by the Company.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Really Helpful Products Limited, 84 Stanier Street, Newcastle ST5 2SY.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google
Facebook
Instagram
Twitter
LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

Information regarding your location
Pictures and other information from your Device’s camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: learn@skillspacks.com