Performance Management Training

How To Manage Performance at Work

On this inhouse course in managing performance, your managers will learn how to conduct a performance appraisal, plan for difficult conversations, how a good disciplinary process works, and prepare for conducting a performance review, on this inhouse training course.

What You’ll Learn

Following this course in performance management, your line managers’ will:

  • Have a broader understanding of the key skills needed in HR management.
  • Be able to plan an effective performance review.
  • Be able to manage difficult conversations with employees.
  • Understand how to conduct disciplinaries
  • Be able to understand and improve employee engagement.

Following completion of this course in managing performance, you’ll be a better prepared and more confident line manager.

From “how do I manage a disciplinary?” to helpful strategies for improving employee engagement, you’ll be taken through practical and step-by-step processes that help you develop the performance management process for your business.

In-house Performance Management Training

Classroom exercises in the performance management process incorporating fun elements to practice performance management skills and develop key learning points.

Introduction: Your Appraisal Process

  • Summarise pre-learning
  • Reflect on the organisations appraisal process whilst helping learners understand their responsibility within it.
  • Receive questions

Managing Poor Performance : Team Activity

Set within the context of an under-performing hotel, within teams your managers will explore different approaches to improving performance and standards.

Conundrums: In At The Deep End

A quick fire training game where managers are faced with common scenarios around poor performance. How will they respond?

Performance Review Exercise: Deliver A Successful Performance Review

A practical exercise to help managers both structure and prepare effectively for a performance review. Learners plan and identify the open questions required to complete an effective review.

Courageous Conversations: Feeling The Fear

A great exercise to build learners’ confidence, within a safe environment, in having difficult conversations with employees.

What To Do When Poor Performance Continues

Managers review and discuss their process for releasing poor performers when improvements aren’t forthcoming.

Following completion of this course in performance management, learners’ will be able to:

  • Further develop their role as a line manager.
  • Be able to prepare an effective performance review.
  • Be able to manage difficult conversations with employees and colleagues alike.
  • Understand how to recruit employees, using structured techniques, to improve employee retention.
  • Understand what an effective disciplinary process looks like.
  • Learn what makes for engaged employees

After engaging in this performance management training, you’ll be more confident in managing bad behaviour recruiting, selecting, engaging and managing your employees.

From “how do I improve employee engagement?” to strategies for managing poor employees plus how to handle uncomfortable conversations, line managers are taken through practical techniques that build their confidence in managing and following a performance management process.

Course Description

Learn how to manage a performance management process in your team.

This course in managing employee performance is for line managers who need a process for managing poor performers and engaging employees.

The management skills that line managers will bring back to their organisation are:

  • Explain a Performance Management Process
  • Understand Where They Are Winning And Need To Improve
  • Be Able To Manage Difficult Conversations
  • Prepare Performance Reviews
  • Explain The Importance Of The Disciplinary Process
  • Take Steps To Improve Employee Engagement
Our Inhouse Training Style

This introduction to performance management is a blend of classroom and on-line training to share a performance management process. Line managers will learn the performance management principles and processes using practical exercises and activities. They’ll review their current approach to performance management and the systems they rely on to manage their team.

You’ll return to your day-to-day management role with a clearer understanding of what is required to manage bad performers and to engage motivated employees. Also, you’ll gain access to our complimentary management skills app, accessible from your mobile in handy 60-seconds videos. Delivered in an animated style, with professional voice-overs, this bonus training is helpful in improving your line management skills.

Your Inhouse Training Course Tutor

Lois is your trainer and coach. With extensive experience across both commercial and public sector clients, Lois delivers this management course and regularly receives positive feedback on her ability to engage employees quickly. Ofcourse, Lois is CIPD qualified, a Master Practitioner of NLP and is accredited in Myers Briggs Type Indicators, and DiSC leadership styles.


Your team of managers will benefit from pre-learning content and self-assessment exercises. These are provided below and should be completed before the inhouse performance management day.

Complete the self-assessment questionnaire below and come prepared to explore your answers.

Performance Management Questionnaire here

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