Conflict Management Training

conflict management training course
customers of management training

Join our conflict management training course to gain valuable skills in resolving workplace conflicts, effectively managing disputes, and achieving optimal outcomes. Enhance trust within your team while equipping yourself with invaluable conflict resolution techniques. Don’t miss this opportunity to elevate your conflict management abilities.

Conflict Management Skills For You

Enrol in our conflict management training program and acquire valuable expertise in resolving conflicts in the workplace, handling disputes, and attaining optimal results within your team. Foster trust within your team while equipping yourself with indispensable techniques for conflict resolution. Do not pass up on this chance to enhance your conflict management abilities.

Trainer: Remote + SkillsPx

Learners: 2 – 12 Managers

Delivery: Zoom + SkillsPx

What topics will be covered on this Conflict Management Training?

Following this training in conflict management, your team will know:

  • Five possible strategies to conflict management.
  • How to choose the appropriate strategy for common scenarios.
  • How to manage their emotions.
  • How to prepare and manage difficult conversations.
  • How to avoid a blame culture.
  • How to effectively resolve conflict within teams.

Course Outcomes: What You’ll Learn

Following this conflict management training, employees’ will be able to:

  • Create better outcomes in the workplace
  • Describe the typical behaviours that are used when conflict is not constructively managed.
  • Choose from five approaches they can use to manage conflict.
  • Prepare for conversations they find difficult.
  • Improve how they deal with people they find ‘difficult
  • Build their confidence and emotional intelligence.
managers training in conflict management

Conflict Management Course : How You Will Learn

Introduction: Conflict Management

  • Review online learning
  • Receive questions

Team members reflect on challenging situations they have encountered in the past. They will share instances where they have either successfully navigated conflicts or dealt with them in a less effective manner. Common examples include delivering unfavourable news, being unable to assist a valuable customer, and politely declining requests from friends.

Emotional Intelligence Exercise: Management of Emotions:

Participating in conflicts can create discomfort. It’s common to feel frustrated and struggle with letting go. These emotions, even if unexpressed, can have a negative impact on ourselves and our relationships. By understanding the role of emotions in shaping behaviour, your employees will acquire valuable strategies to effectively manage their emotions.

Dealing With Difficult Employees: Recognising Difficult Behaviours and Responding Appropriately

The team will develop the ability to identify behaviours that can contribute to stress and conflict. Instead of passively allowing others to control our time and emotions, employees will learn to effectively handle challenging situations without reinforcing difficult behaviours. Some examples include managing a talkative colleague when there is work to be done, addressing poor work outcomes, and handling questions that are not within your scope of responsibility.

Conflict Anatomy Exercise: Conflict Debunked:

This exercise aims to delve into the key stages of workplace conflict, fostering a deeper understanding of its manifestations. It empowers learners to identify common behaviours and signals associated with unmanaged conflict. By presenting a typical office-based case study, your team will gain insights into the various phases of conflict, enabling them to proactively recognise and effectively handle such scenarios.

At the Bistro: How To Resolve Conflict

This group exercise aims to showcase the detrimental impact of a blame culture, while fostering empathy as a means to conflict resolution. Participants are divided into teams and assigned tasks within a restaurant under new management. Through the use of empathy, effective questioning, and collaboration, teams will work together to find solutions.

5 Approaches to Managing Conflict: Conflict Management Styles

Team members are equipped with a range of conflict resolution strategies, each with its own appropriate application. Drawing inspiration from the Thomas-Kilmann Instrument, we delve into the five key strategies: accommodating, avoiding, compromising, competing, and collaborating. Discover how these strategies can be harnessed to effectively navigate conflicts and foster productive outcomes.

Having Courageous Conversations: Planning Effectively

An interactive group exercise designed to enhance managers’ confidence in effectively handling challenging conversations with employees. Join us to develop your skills in managing difficult discussions with professionalism and finesse.

Wrapping Up: Own It!

Every team member will identify and commit to five actionable steps after attending the conflict management course. Additionally, each delegate will receive exclusive access to post-support materials, ensuring continued growth and development. Furthermore, a comprehensive coursebook will be provided to every delegate, allowing them to apply their learning effectively in the workplace.

Training Activities

Engage in dynamic exercises focusing on key conflict management strategies. These interactive modules provide a fun and safe environment to practice conflict resolution and foster team learning.

Training Materials

Your conflict management course includes all the necessary materials and booklets. You won’t have to worry about printing any handouts – we have taken care of that for you. Rest assured, there are no hidden fees or additional costs associated with the course. We value the learning experience of your managers, ensuring a high-quality and comprehensive resource for them.

Training Styles

This conflict management course uses a blended learning approach. Managers learn fundamental principles through video tutorials, while actively participating in interventions, receiving valuable feedback, and engaging in guided role plays facilitated by our experienced trainer. This dynamic approach enhances learning, adds value, and ensures a high ROI.

Your Conflict Management Trainer

Lisa is a highly skilled trainer and coach with a wealth of experience working with clients from both commercial and public sectors. She consistently delivers this management training course, earning praise for her ability to quickly engage employees and provide enjoyable yet productive training sessions. Lisa holds qualifications in CIPD, is a Master Practitioner of NLP, and is accredited in Myers Briggs Type Indicators and DiSC leadership styles.

Conflict Management Training Quote

    FAQs in Conflict Management

    What topics are explored in Confilct Management?

    Discover effective conflict management strategies to enhance your team’s culture and foster a positive work environment.
    Upon completion of this course, your team will gain valuable knowledge and skills to effectively handle workplace tensions and resolve conflicts. From understanding the fundamentals of conflict resolution to implementing five key strategies, we will guide your employees through practical and step-by-step approaches to manage tension and collaborate with challenging team members. Join us for this experience as we provide your team with indispensable tools to cultivate a productive work environment.

    What are the conflict management course aims?

    Learning Aims for Conflict Management Training Course:

    Understanding Conflict Dynamics:
    Explore the nature of workplace conflicts and their impact on team dynamics and productivity.
    Recognize the signs of poorly managed conflicts and their potential consequences.
    Understand the importance of addressing conflicts constructively to achieve better outcomes.

    Effective Conflict Resolution Techniques:
    Gain insight into common behaviors exhibited when conflicts are not managed constructively.
    Learn and distinguish between five distinct conflict resolution approaches.
    Develop the ability to select the appropriate approach based on the context and parties involved.

    Preparing for Difficult Conversations:
    Acquire strategies to plan and prepare for conversations involving conflict.
    Learn techniques to navigate challenging discussions while maintaining professionalism.
    Develop skills to stay composed and focused when addressing sensitive topics.

    Managing Emotions and Difficult People:
    Improve self-awareness of emotional reactions and their influence on behavior during conflicts.
    Learn strategies to manage emotional responses in high-pressure situations.
    Develop effective ways to engage with individuals perceived as “difficult” and manage interactions positively.

    Emotional Intelligence and Confidence Building:
    Understand the role of emotional intelligence in conflict resolution.
    Explore methods to enhance emotional intelligence for better interpersonal relationships.
    Build confidence in handling conflicts and engaging in productive discussions.

    Promoting Constructive Outcomes:
    Learn techniques to facilitate collaboration and consensus-building during conflicts.
    Explore strategies to turn conflicts into opportunities for growth and improvement.
    Develop the ability to create win-win solutions that benefit all parties involved.

    Fostering Trust and Team Cohesion:
    Understand how effective conflict management contributes to building trust within teams.
    Explore ways to maintain positive team relationships while addressing conflicts.
    Develop skills to promote a collaborative and harmonious work environment.

    Upon completing this Conflict Management Training Course, participants will be equipped with conflict resolution skills and techniques, enabling them to navigate complex situations and foster positive interactions even in the face of disagreements. By enhancing your team’s conflict management abilities, you will lay the foundation for a collaborative and successful work atmosphere.

    What are the reasons to choose this Conflict Management Course?

    Boost your team’s productivity and throw-away blame culture with the UK’s best-value training programs
    Pre-learning training materials raise your managers’ knowledge of the subjects explored throughout their training course. The management team will be provided with pre-learning content and self-assessment exercises, which are displayed below. These materials can be completed prior to the in-house conflict management training, allowing for better preparation and engagement.
    Classroom Training
    Cost-effective training courses delivered at your offices from £98 per manager.
    Post Training Support
    Our app offers a comprehensive library of management videos, designed to enhance your learning retention and maximise your return on investment.

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