Customer Service Skills

Category: Employees

  • Customer Service Skills

    This article aims to address the seemingly basic issue of customer service, and will help you understand why it is such an integral part of any organisation. Customer service is the provision of service to your businesses customers before, during and after a purchase. It exists to enhance the level of customer satisfaction, aiming to…

  • Time Management Skills

    How do you manage time? In this short article we’ll explore how managing time is an important management skill. Whatever your job title or position, time is the one thing we each have in equal amounts. But as managers we are employed to take purposeful action. This means completing goals efficiently and effectively. It means…

  • Conflict Resolution

    This article aims to explain to you what conflict resolution is, when it can affect your organisation and why discovering and implementing the best conflict management methods of it is so vital to the well-being of individuals and the company as a whole. The concept of conflict resolution is defined as the different processes which…

  • FAQs

    We are often asked to customise content for our inhouse training courses. This can be from tailoring course content and case studies to writing a course from scratch. We also deliver our standard courses without alteration for a fixed and transparent investment. I’ve just finished a blog on this pricing approach on the trainingzone website.…

  • Hybrid Management Training

    Hybrid management training has become a popular solution for managers looking to enhance their team’s performance. Armed with the knowledge and tools of this versatile methodology, you can unlock your staff’s potential and uncover better strategies for achieving success. Fundamentals of Hybrid Management Training provides an overview of what it is, how it works, and…

  • Negotiation Skills

    If you’ve ever been in negotiations with someone who was seemingly determined to dominate the conversation, it’s important to know how to negotiate in good faith. Learning About Intentional Negotiation Negotiating intentionally means exploring your values and beliefs, as well as your guiding myths and overall perception of the world. You should think of intentional…

  • Difficult Conversations

    Having Difficult Conversations at Work Having conversations which make us feel uncomfortable is a necessary part of effective line management. The truth is that few people relish such talks but good managers don’t let their fear get the better of them. We all dread them – those conversations with colleagues which send our emotional side…

  • Employee Motivation Skills

    As a line manager, how do you motivate the individuals in your team? Motivation and Feedback For staff to become motivated, they require ongoing and consistent recognition and feedback. As a line manager, you are the representation of the working culture in your team. The environment in which team members work should be appreciative, welcoming…

  • Appreciative Enquiry

    Appreciative inquiry is defined as the editing of your management approach to make it more effective for your business. This can be done through either of the following two methods. Either the organisation can deduce which methods are producing efficient results, analyse why they are doing this and then utilise them to their maximum potential.…

  • Inhouse Training Tips

    In house training offers a variety of different benefits for you and your company. From increasing productivity within your team to giving your staff and employees the best and most competitive tools and skills to perform their jobs, the benefits you can reap are endless.  Tips to Improve In house Training However, how can you…

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